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| FAQS: |
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1. Where are you located?
1551 East Stop 12 Road
Indianapolis, IN 46227
2. Do you charge sales tax?
Only to Indiana residence. Sales tax is 6%.
3. Is it safe to order online?
Secure Shopping - New Balance Indy collects your payment information via SSL encryption (Secure Sockets Layer) to ensure all transactions are secure and confidential. All credit card payments are verified and processed by Cybersource. New Balance Indy will never sell or disclose your personal information to any outside party for any reason other than the purposes of verifying and collecting payment information.
Your Personal Information - New Balance Indy collects personal information such as your name, billing address, shipping address and credit card information solely for the purposes of verifying and collecting payment for products purchased from our web site. By creating an "account" with New Balance Indy, some of this data; specifically your name, billing address and shipping address is retained using "Cookies" for your convenience to allow a quicker check out process upon your return to New Balance Indy.
4. What is your return policy?
- Merchandise must be returned within 30 days of purchase
- Credit will be promptly issued for the price of the merchandise and taxes
- We will pay the shipping for sending the replacement merchandise to you
- The customer pays for shipping return merchandise to us
If you find you need to return or exchange your New Balance or Dunham shoes, please include a copy of your original receipt and send them to the following address:
New Balance Indy.com
Return Goods Dept.
1551 East Stop 12 Rd.
Indianapolis, IN 46227
Please direct your questions or comments to: returns@newbalanceindy.com
5. Is there a New Balance Store near me?
Click here: New Balance Store Finder |
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